• Skip to main content
  • Skip to secondary navigation
  • Skip to footer

N.B. Austin

Author of the Civilands Series

  • Home
  • About
  • Books
  • Podcast
  • Blog
  • Bookstore
    • Shop
    • Cart
    • Checkout
    • My account
    • Refund Policy
  • Contact
  • The Civilands Series
  • Civilands Series Map
  • Character Bios
  • Songs and Video
  • Short Stories

N.B. Austin Website Bookstore Refund Policy

48 Hour Money Back Guarantee

At the N.B. Austin Website Bookstore, we want to ensure that you are 100% happy with your purchase.

  • If you have technical or sales issues, do not hesitate to contact us.
  • If after you attempted to resolve issues with us and feel the product(s) you purchased does/do not best fit your requirements, we will seek to make things right.

Our policy offers a full refund within 48 hours of your date of purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.

We will work with our payment processor to submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. More details can be found via Stripe.com at Customer refund processing time.

Requesting a Refund

To request a refund:

  1. Go to nbaustinbooks.com/contact/
  2. Type Refund Request in the Subject field
  3. Identify the following in your message:
    1. Your order number
    2. The specific products you would like a refund for
    3. The reason for your refund request

Once we’ve had a chance to review the request, we will be in touch ASAP about the refund process.

Share
Tweet
Share

Footer

Connect with Me

AZNGoodreadsYTTelegramInstagram

Subscribe to Blog via Email

Subscribe here to get email updates whenever I post. Post content includes book updates, bonus content, recommendations, and much more!

Join 41 other subscribers

Resources

Contact
Terms & Conditions
Privacy Policy

Copyright © 2021 N.B. Austin · All rights reserved.