48 Hour Money Back Guarantee
At the N.B. Austin Website Bookstore, we want to ensure that you are 100% happy with your purchase.
- If you have technical or sales issues, do not hesitate to contact us.
- If after you attempted to resolve issues with us and feel the product(s) you purchased does/do not best fit your requirements, we will seek to make things right.
Our policy offers a full refund within 48 hours of your date of purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.
We will work with our payment processor to submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. More details can be found via Stripe.com at Customer refund processing time.
Requesting a Refund
To request a refund:
- Go to nbaustinbooks.com/contact/
- Type Refund Request in the Subject field
- Identify the following in your message:
- Your order number
- The specific products you would like a refund for
- The reason for your refund request
Once we’ve had a chance to review the request, we will be in touch ASAP about the refund process.
